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RuggedOutfitters.net Return / Exchange Policy

Any orders placed after October 15th will have refund period extended to 2 weeks after Christmas.

Refunds are only allowed within 20 days from the date of your shipment's arrival. After that date, only exchanges are permitted.

Your satisfaction is very important to us! If you are not completely satisfied with any part of your order, please return it to us for a refund or an exchange by following these simple steps:

  1. Please reference the returns/exchanges guidelines below before continuing!

  2. Repack the item(s) to be returned along with a copy of the original packing slip (including your order number) and the Refund/Exchange Form. If the Refund/Exchange Form is not included in the package, it will delay the processing of your refund or exchange.

  3. Ship the package back to the following address:
    Rugged Outfitters Inc.
    RETURNS/EXCHANGES

    18 South Washington Ave
    Bergenfield, New Jersey 07621
    Please note: We recommend shipping your items with tracking and insurance. We can not be responsible for return/exchange shipments that do not reach us, or arrive damaged!

  4. That's it! We'll handle the rest. If there is any part of this process that you do not completely understand, please visit the CONTACT US page and let us know. We're happy to help you out.

In order for us to offer quality products at competitve prices, we ask our customers to review and understand a few guidelines before proceeding with a return or exchange. We have strived to make these provisions as fair and crystal clear as possible. If there are any questions, please contact us first.

There are NO EXCEPTIONS to these guidelines.
  • Refunds are only allowed within 20 days from the date of your shipment's arrival. After that date, only exchanges are permitted.

  • ALL returns will have shipping rates deducted from the order total as follows:

    • $9.99 will be deducted from the total for orders that initially shipped with FREE or $4.99 promotional rates.
    • Actual original shipping rates will be deducted from the total for orders that did not ship at promotional rates.

  • Refunded / returned items must be in original packaging with all original tags affixed, and not worn, laundered, soiled, altered, damaged, labeled or personalized.

  • If you are making a return, your card will be credited within 10 business days of the receipt of the item(s) being returned, less any shipping and handling charges as explained above. Please note that it may take your credit card company up to 30 days to post this credit to your account.

  • If you are making an exchange for an item(s) that we currently have in stock, your new item(s) will ship to you within 10 business days of the receipt of the item(s) being returned.

  • If you are making an exchange for an item(s) that we do not currently have in stock, we will contact you to let you know an approximate shipping date for those item(s).

  • All exchanges from orders that originally shipped for $4.99 or FREE promotional rates will ship back to the customer at a $9.99 flat rate.

  • All exchanges from orders that originally shipped without a promotional rate will ship back to the customer at the original UPS charges.

  • If there is a balance left after an exchange is performed, that balance will be refunded to the same credit card used to make the original purchase.

  • Certain multi-item or heavy exchanges may incur extra shipping charges. These charges will be charged to the card that was used to make the original purchase, and we will contact you to inform you of the extra charge.

  • Personalized items (embroidered/imprinted/engraved) are non-returnable and non-refundable.


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